Shipping & Returns
Getting there, and back if needed.
Where orders ship from, how long they take, and what happens if something's not right.
Shipping
Every Elsewhere order ships from our US fulfillment facility to addresses within the United States. Most orders arrive within 3–5 business days of being placed — 1–3 days to process, plus about 2 days in transit. Transit time is an average, not a guarantee; remote areas or carrier delays can push this out.
| Order total | Shipping cost | Transit time |
|---|---|---|
| $50 or more | Free | ~2 business days |
| Under $50 | $6.95 flat rate | ~2 business days |
How it works:
- Order placed — you'll get a confirmation email right away.
- Packed & shipped — ships within 1–3 business days from our US facility.
- Tracking sent — a tracking link lands in your inbox the moment it ships.
Do you ship to Canada or internationally?
Not yet — Elsewhere currently ships within the United States only. Sign up for our newsletter to hear first when that changes.
Returns & exchanges
What's your return window?
Unopened Starters and Refills can be returned within 30 days of delivery for a full refund. Email us and we'll send a return label.
Can I exchange for a different destination?
Yes — unopened items can be exchanged for a different scent of equal value within the same 30-day window. Email us with your order number and which destination you'd like instead.
My order arrived damaged — what now?
Email a photo of the damage within 7 days of delivery and we'll send a replacement or refund — no need to send the broken item back.
How long does a refund take?
Once we receive your returned item, refunds are processed within 5–10 business days and issued back to your original payment method.
Who pays for return shipping?
Return shipping is free for damaged, defective, or incorrect items. For all other returns (change of mind, wrong scent, etc.), a flat $7.95 return shipping fee is deducted from your refund.
Order tracking
Once your order ships, you'll receive a tracking link by email. If it's been longer than your estimated delivery window and you haven't heard anything, reach out and we'll look into it.
Still have a question?
Email us: tryelsewherescents@gmail.com