Refund policy
Last updated: 2026-09-15
Thank you for shopping with Elsewhere. This Refund Policy explains how returns, exchanges, and refunds work for orders placed at elsewherehome.store. It applies to all Elsewhere products, including Starters and Refills.
Return Window
Unopened Starters and Refills may be returned within 30 days of delivery for a full refund or exchange. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
How to Start a Return
Email us at tryelsewherescents@gmail.com with your order number and the reason for your return. We'll respond with return instructions and, where applicable, a return shipping label.
Return Shipping Costs
- Damaged, defective, or incorrect items: Return shipping is free. Email us a photo of the issue within 7 days of delivery and we will send a replacement or refund — you do not need to send the item back.
- All other returns (change of mind, wrong scent selected, etc.): A flat $7.95 return shipping fee will be deducted from your refund.
Exchanges
Unopened items may be exchanged for a different scent of equal value within the same 30-day window. Email us with your order number and the destination you'd like instead.
Refund Processing
Once we receive your returned item, refunds are processed within 5–10 business days and issued to your original payment method. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Non-Returnable Situations
We're unable to accept returns on items that have been opened, used, or are missing original packaging, except in cases of damage or defect as described above.
Shipping
Elsewhere currently ships within the United States only.
Questions
Email us at tryelsewherescents@gmail.com — a real person reads and replies to every message.